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STORE POLICY
Customer Care
At Vortalis, we believe that a fragrance is more than a scent—it’s an experience. Our customer care team is here to ensure that every part of your journey with us feels as refined and effortless as our products. Whether you have questions about our fragrances, need help choosing the right profile for your style, or have inquiries about shipping, returns, or gifting, we’re always ready to assist. You can reach us through email or direct message, and we’ll respond promptly with the attention and care you deserve.
This space is where we share our commitment to quality, transparency, and customer satisfaction. Vortalis was built on the idea that confidence begins with how you feel, and our support reflects that. Feel free to customize this paragraph to tell more of your brand’s story—why Vortalis exists, what inspires our collections, or how we craft each product with intention.
Privacy & Safety
At Vortalis, your privacy and security are just as important to us as the quality of our fragrances. We are committed to protecting your personal information and ensuring that every interaction you have with our site is safe, secure, and transparent. We use trusted third-party payment processors to verify and complete transactions, ensuring that your banking details are encrypted and never stored on our servers. Any data you share with us—such as your name, email, or shipping address—is used solely to process your order, improve your experience, or contact you with updates related to your purchase.
Your trust means everything to us, which is why our policies are written in clear, simple language. We never sell or share your information with outside companies, and we only contact you after a successful purchase if there is an update regarding your order, a confirmation, or an issue that requires your attention. You can also choose to receive exclusive offers or product updates by subscribing, and you may opt out at any time. At Vortalis, protecting your privacy is part of our promise—so you can shop with confidence, always.
Wholesale Inquiries
At Vortalis, we’re proud to partner with retailers who share our passion for craftsmanship, sophistication, and memorable fragrance experiences. If you’re interested in carrying our products in your boutique, spa, or specialty store, we’d love to connect. We offer competitive wholesale pricing, reliable fulfillment, and marketing support to help you introduce Vortalis to your customers with confidence. To begin the process, simply reach out to us through our wholesale contact form or email us directly—our team will guide you through product options, minimums, and next steps.
This section is also a space to share more about the mission and story behind Vortalis. You can highlight what makes our fragrance line unique, from our signature scent profiles to the intentional design of our packaging. Retailers appreciate knowing the passion and purpose behind the brand they’re bringing into their stores. Click “Edit Text” to customize this paragraph, add details about your vision, or describe what makes Vortalis a standout addition to any retail collection.
Payment Methods
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VE Marketplace
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Debit/Credit Card